AI Agents for Regulated Industries: Strategy, Setup, and Scale

Explore how AI agents transform complex, compliance-heavy operations, from implementation and risk management to cost reduction, performance improvement, and better customer outcomes.

Insights

E&S Insurance Is Ready for AI Agents That Actually Do the Work

In other words, AI should not just talk about the work. It should do the work. See how Notch’s AI operating system helps E&S carriers and MGAs automate broker..

Insights

Insurance BPO Replacement: What AI Agent Economics Actually Look Like

Insurance carriers spend $15-25 per resolved BPO call. AI agents resolve 70% autonomously at a fraction of the cost. Here's the math.

Product

Why Stronger Controls Let Carriers Deploy AI Faster

Most carriers assume governance slows AI adoption. The ones deploying fastest figured out the opposite. Here's the three-pillar framework behind regulator-rea..

Insights

What Insurance AI Metrics Get Wrong

CSAT was designed to measure how a customer felt about a human interaction. It tells you almost nothing about whether an AI agent did its job.

Insights

Sierra vs Decagon vs Notch: The 2026 Deep-Dive Comparison for Enterprise AI Customer Support

Any platform can handle FAQ-level stuff, the questions customers could have found themselves. The decision that matters is which platform can close the tick...

Built for You

For Support Teams

Playbooks and practical lessons for running support with AI - deflection, resolution, QA, escalations, and day to day workflows that keep quality high.

EXPLORE CONTENT FOR SUPPORT