INSURANCE

Autonomous AI for Insurance Operations

Automate claims, customer support, policy workflows, and back-office operations with AI built for the complexity of insurance. Strict regulatory compliance, secure data handling, and full audit trails — from first interaction to final resolution.

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Digital interface showing an action request to text photos ofInsurance water damage via SMS and a list of AI agent steps: classified documents, sent exceptions, routed files.

Trusted by Leading Global Brands

THE INSURANCE DIFFERENCE

Built for the complexity of insurance

Deterministic rules and ironclad guardrails fused with LLM reasoning delivers automation that meets regulatory compliance across every policy, claim, and workflow

Autonomous Shopper & Policy Match Diagram

Every workflow — from claims intake to policy renewals — must respect strict regulations on disclosures, suitability, and data protection. Compliance can't slow operations down

Shopper Ticket Solution Qualification Diagram

In moments of loss, policyholders expect instant clarity on coverage, status, and next steps. Long forms, confusing language, or slow updates quickly erode trust.

Select & Deploy the Winning Solution Diagram

Insurers juggle legacy policy admin, claims platforms, TPAs, and broker networks. Ops leaders must unify data, rules, and workflows into one coherent experience.

Workflows Powering Every Resolution Diagram

Operational quality across the policy lifecycle, from onboarding to renewal, is what separates carriers that retain policyholders from those that lose them to price.

AUTONOMOUS OPERATIONS IN INSURANCE

How Notch Automates

Insurance Operations at Scale

An AI platform purpose-built for insurance, Notch masters your policy and claims logic, integrates with core PAS and third-party systems, and delivers secure, auditable automation across every workflow.

Autonomous Player & Policy Match Diagram

Player Ticket Solution Qualification Diagram

Workflows Powering Every Player Resolution Diagram

Authenticates the policyholder, identifies the policy or claim, and detects the issue—whether it’s a FNOL submission, billing question, coverage inquiry, or endorsement request. Every detection aligns with your internal rules, regulatory obligations, and PAS structure for explainable triage and routing.

Once the applicable process is identified, Notch collects all required details from the customer, system of record, or prior interactions: forms, photos, documents, or historical policy data. Each requirement is traceable to your guidelines and used to build a fully governed case.

When the inputs are complete, Notch executes the next steps automatically—submitting FNOL, issuing policy changes, sending confirmation letters, triggering payment processes, or notifying adjusters. Workflows run via API, with agent escalation only when necessary

Workflows Powering Every Player Resolution

Notch coordinates the backend: validating coverage, syncing with claims and fraud systems, assigning adjusters, and sending real-time status updates to customers. Every resolution is fast, secure, and aligned with compliance, so your team stays audit-ready while delivering superior service.

WHERE NOTCH LEADS

Built for Insurance Complexity

Insurance Workflow Automation

Handle FNOL Instantly

Guide policyholders through First Notice of Loss, gather incident details, verify policy coverage, and initiate claim intake workflows with full auditability.
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Simplify Policy Changes

Process endorsements like address updates, coverage changes, and dependent additions faster and with fewer errors, synced through PAS and broker integrations.

Compliance & Operational Scale

Absorb Claim Surges

Seamlessly handle spikes from natural disasters, fraud waves, or renewals—without adding headcount or compromising compliance or customer experience.

Enterprise-Grade Security

SOC 2 Type II and ISO 27001 certified with deterministic guardrails, full audit logs, and explainable AI that aligns with evolving regulatory demands.

Governance & Auditability

Audit-Ready Operations

Every AI action is traceable, reasoned, and policy-aligned—supporting regulator reviews with confidence and clarity.
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Improved Governance & Outcomes

Accurate, fast, and governed resolution across every workflow reduces repeat contacts, manual errors, and builds the policyholder trust that drives long-term retention.

Our commitment

Replace manual bottlenecks with autonomous precision.

We don’t win until your operation runs without us.

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INSURANCE AUTOMATION AT SCALE

Insurance Workflows, Automated End-to-End

Pre-Bind

Help prospective policyholders compare plans, understand eligibility, and complete applications — driving higher quote-to-bind conversion and reducing acquisition costs.

Onboarding & Activation

Guide new customers through policy setup, payment initiation, and digital account access to increase activation rates and reduce early churn.

Policy Servicing

Automate billing questions, coverage adjustments, document requests, and dependent changes — reducing manual workloads while improving accuracy and speed.

Claims & Resolutions

Handle critical moments like FNOL submission, claim status updates, and payout timelines with speed and clarity — building trust while minimizing operational strain.

SECURITY & GOVERNANCE

Built for Regulation & Compliance

Guardrails

Deterministic rules control when and how AI engages across claim handling, policy servicing, and customer communications—ensuring every action follows defined workflows and compliance logic.
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Audit trail

Full visibility into each AI decision, including reasoning and source references, logged for claims review, QA, and regulatory audits.
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Secure by design

Regulatory-grade data protection embedded at every layer. Encrypted API integrations ensure policyholder and claims data never leaves your secure infrastructure. Certified SOC 2 Type II and ISO 27001.
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Customizable

Define AI behavior based on lines of business, policy type, geography, or customer tier. Set custom escalation paths, approval workflows, and policy rulebooks to reflect your internal governance model.
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Supervision

Guardrails keep the AI compliant and focused, while your team can monitor live interactions, run QA workflows, and trace every action for review.
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NOTCH AGENT PLATFORM

How Notch Powers Autonomous Insurance
Operations from Start to Finish

Trained For Your Insurance Products

Notch learns your policy types, claim processes, underwriting rules, and servicing protocols—applying precise logic across auto, home, health, and life products for compliant, high-quality resolution.

Deploy & Scale Safely

Start with low-risk use cases like billing or document requests, then progressively expand to claims intake and policy changes—while maintaining full compliance with regulatory and operational safeguards.

Governed Autonomy

Autonomously process FNOL, endorsements, deductible waivers, and cancellations within defined authority levels—using deterministic rules, audit-ready decisioning, and escalation paths to stay compliant and in control.

Continuous Learning

Notch evolves with your business—adapting to new products, rating logic, policy changes, and fraud signals. Resolution accuracy improves over time while your team retains full oversight and governance.

Open Capabilities

THINK BIGGER

Executive Corner

Expert Insurance Partner

Beyond AI agents: we implement, optimize, and manage your insurance operations across conversational workflows, back-office automation, and operational intelligence. We unify legacy PAS, fragmented broker tools, & partner systems — driving digital transformation with compliance-first design

Drive Measureable Outcomes

We don't just automate — we resolve. Every claim initiated, every inquiry answered, every policy updated, with accountable ownership from day one.
Leverage automation to move the metrics that matter most.

Lower Cost to Serve

Expand capacity without growing your team. Lower your combined ratio while increasing policyholder retention and operational efficiency.

Fastest Time-to-Value

From kickoff to live results in weeks. Built for your product complexity, compliance rules, and business pace.

“We’re building the future of autonomous insurance operations with forward-thinking executives to make it real today.”

Rafael

CEO & Co-Founder, Notch

Customers

Our success stories

Support Opex Reduction

“Travel disruptions can be incredibly stressful for our customers, but with Notch we’re instantly giving them confidence that help is on the way. Notch never sleeps, always follows the right process, and coordinates with our partners faster.”

”Mother's Day is one of the most important events for our business. With Notch, we met the surge in demand faster, smoother, and significantly reducing our need for additional headcount."

Support OPEX Reduction

“In the warmer months, melted bars were leading to too many refunds and unhappy customers. Notch not only helped us get that under control, but also gave us a much easier way to learn from our customers after purchase. It’s been a big step forward for both protecting our margins and improving the overall experience.”

Autonomously Resolved

“When we started working with Notch, the dream goal was to be faster and better at CX while staying lean all at once. When we saw an increase in sales conversion, especially outside business hours, that was the cherry on top.”

Raz Avigdor

Founder & CEO, Rubbit

"With Notch, our customers get instant answers 24/7, even on complex products. It’s been a game-changer for conversion."

Ornella Siso

Chief Operations Officer, Idyl

20K+

Backlog Tickets Cleared

“After trying other solutions with partial success, and then seeing how Notch transformed our support operations, I now realize that a fully managed service is a must when implementing AI support. This is especially true when it comes to handling customer interactions at scale. As a company built to protect people online, Guardio holds its support operations to the same standard: fast, accurate, and always on.”

Additional Agents Needed

92%

Faster Resolution Time

“By automating our most complex support processes end-to-end, we freed up our team to focus on driving sales and delivering high-value customer experiences. It’s been a total game changer."

Mai Hatuel

Head of eCommerce Operations

“MAËLYS is pretty strictly an in-house systems business. The exception to the rule is Notch and it has become a centerpiece to a lot of our planning and strategy. We really depend on Notch for critical insights now.”

Daniel De Castro

Co-Founder & COO

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