AI Built for
Regulated Industries

Designed for the complexity of real-life support. Notch handles regulated workflows, sensitive data, and enterprise compliance at scale.

Generic AI Can't Handle Your Support. Ours Can.
Trusted by Leading Global Brands
CHALLENGES

Support operations:
worry-free

Complex support challenges, solved with Notch

Never hire human support agents again

Catastrophe event? Renewal season? Regulatory update? You don’t need to add headcount or compromise service quality. Notch scales support instantly, while keeping actions governed and auditable.

Perfect SLA, 24/7

Notch delivers fast, dependable resolution across chat, email, social, and voice, with compliant routing, approvals, and escalation built into every workflow.

Cut the Train-Update-Churn Grind

Constant policy changes, product updates, and agent turnover create operational drag. Notch trains once, learns continuously, and applies the latest rules consistently across every interaction.

Eliminate inefficiency after hours

Regulated customers still need service at night, on weekends, and during incidents. Notch maintains always-on coverage with zero idle cost. You only pay per resolved ticket.

Preventing human errors

No more off-policy replies, missed disclosures, or inconsistent handling. Notch delivers precise, rule-governed support with full traceability for QA and audit.

Impact

Suddenly your customers
are happy

CSAT and trust move up with Notch. Why?

Comparison chart showing Notch AI agent handling unlimited tickets versus human agent capacity of 1.2k per monthBefore and after comparison showing support headcount spikes eliminated during Black Friday campaigns with Notch AIBranching support workflow with cancellation, authentication, and VIP account routing for personalized AI ticket resolutionNotch AI policy enforcement flowchart showing Rules to Checks to Enforcement stages for compliant support automation

Unlimited Resolution

Human speed is not the benchmark anymore. Notch expands capacity without sacrificing control.

Peak-Proof Coverage

Handle catastrophe surges, seasonal peaks or renewals like it’s routine: steady, accurate, audit-ready.

Service: Governed

Deploy complex policies, multi-step scenarios, and approvals with consistent execution at enterprise scale.

No Policy Deviations

We fuse LLMs, guardrails, and deterministic rules so SOPs stay precise, costs stay low, and edge cases stay handled.

Your unique brand voice

Match your tone while staying aligned with disclosures, process requirements, and escalation rules.

Unlimited tickets resolution

Human speed is not the benchmark anymore. Notch expands capacity without sacrificing control.

Peaks agnostic

Handles seasonal peaks, product launches or major backlashes like it’s just another Tuesday: smooth, steady, and always reliable.

Service: redefined

Deploy unlimited policies, intricate scenarios, and single-thread logic - personalized support for every customer is finally here.

Eliminate policy deviation

We fuse LLM reasoning, strict guardrails, and deterministic rules, keeping service precise, costs low, and edge cases covered.

Your unique brand voice

Notch is trained to match your brand’s voice - down to the last “uh-oh” and “we got you.”

Who is it for

Adapted to your phase

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Build it right from day one. Launch your support with an AI-native solution.

Decouple revenue growth from Ops cost. Scale support without scaling complexity.

Get fit. Invest in business growth, not customer support headcount. Keep your competitive edge.

Real results

Notch in numbers

“When we launched our 30-day no-questions-asked return policy, support tickets spiked overnight. Notch saved us from hiring 60 new agents. We absorbed the surge with no extra hires, no backlog and no dip in CSAT.”

Daniel De Castro
Co-Founder & COO at Maëlys

“Within 3.5 weeks Notch eliminated a 20K tickets backlog. 5 days later we reached an 86% resolved rate using Notch AI agent.”

Amos Peled
CEO at Guardio
20M
Conversations

From policyholders and customers in insurance, finance, retail, SaaS and more.

70%
Cost Reduction

Reduce staffing costs without sacrificing service or output

Our commitment

Replace the CS grind with
autonomus precision

30% of tickets autonomously resolved within 90 days.
WHY NOTCH

How We Outperform Other AI CS Solutions

Built for Autonomous Support

  • Over 40 AI agents, tailored for every case
  • Powered by heuristics and rule-based logic
  • Designed for end-to-end ticket resolution

Fully Managed Service

  • Fastest time-to-value
  • Our team configures and optimizes your policies
  • All the controls, no hassle, no learning-curve pain

Beyond Simple Tickets

  • Designed for complex ticket solving
  • We solve tickets other solutions leave for humans
  • Always learning, always improving
SECURITY & GOVERNANCE

Built for Regulation & Compliance

01

Guardrails

Deterministic rules control when and how AI engages across claim handling, policy servicing, and customer communications—ensuring every action follows defined workflows and compliance logic.

02

Audit trail

Full visibility into each AI decision, including reasoning and source references, logged for claims review, QA, and regulatory audits.

03

Secure by design

Regulatory-grade data protection embedded at every layer. Encrypted API integrations ensure policyholder and claims data never leaves your secure infrastructure. Certified SOC 2 Type II and ISO 27001.

04

Customizable

Define AI behavior based on lines of business, policy type, geography, or customer tier. Set custom escalation paths, approval workflows, and policy rulebooks to reflect your internal governance model.

05

Supervision

Guardrails keep the AI compliant and focused, while your team can monitor live interactions, run QA workflows, and trace every action for review.

Customers

Our success stories

CHALLENGES

Autonomous AI support agent for Execs ready to turn the CS grind into a competitive edge.

30% of tickets autonomously resolved within 90 days.

Support fast-moving players with answers that don’t break immersion.
Instantly resolve account, purchase, and bug issues
Adapt to player slang, context, and tone
Handle peak surges without queue buildup