AI Customer Support Agent for Travel, and Online Travel Agency (OTA) Brands

“Travel disruptions can be incredibly stressful for our customers, but with Notch we’re instantly giving them confidence that help is on the way. Notch never sleeps, always follows the right process, and coordinates with our partners faster.”

”Mother's Day is one of the most important events for our business. With Notch, we met the surge in demand faster, smoother, and significantly reducing our need for additional headcount."

“In the warmer months, melted bars were leading to too many refunds and unhappy customers. Notch not only helped us get that under control, but also gave us a much easier way to learn from our customers after purchase. It’s been a big step forward for both protecting our margins and improving the overall experience.”

“When we started working with Notch, the dream goal was to be faster and better at CX while staying lean all at once. When we saw an increase in sales conversion, especially outside business hours, that was the cherry on top.”

"With Notch, our customers get instant answers 24/7, even on complex products. It’s been a game-changer for conversion."

“After trying other solutions with partial success, and then seeing how Notch transformed our support operations, I now realize that a fully managed service is a must when implementing AI support. This is especially true when it comes to handling customer interactions at scale. As a company built to protect people online, Guardio holds its support operations to the same standard: fast, accurate, and always on.”

“By automating our most complex support processes end-to-end, we freed up our team to focus on driving sales and delivering high-value customer experiences. It’s been a total game changer."

“MAËLYS is pretty strictly an in-house systems business. The exception to the rule is Notch and it has become a centerpiece to a lot of our planning and strategy. We really depend on Notch for critical insights now.”