Technical Customer Success Manager

Job description

If you shop online (and who doesn’t these days?), chances are you’ve already interacted with Notch AI Agent.

At Notch, we’re building a platform that enables every company in the world to create autonomous AI agents for everything from customer service to commerce.

Sounds exciting? Then read on because we’re pursuing the best and the brightest minds to help us achieve our vision.

Notch empowers brands to grow their direct-to-consumer business through top-notch customer interaction and support. We’re looking for a Technical Customer Success Manager to set the vision, strategy, and roadmap for our clients, focusing on driving technical integrations, optimizing performance, and delivering measurable results.

How you’ll make an impact:

• Manage Relationships: Build and maintain strong relationships with key decision-makers and stakeholders. Act as the primary point of contact for all technical and strategic needs, ensuring exceptional customer satisfaction.
• Technical Expertise: Provide hands-on support and guidance for technical integrations, troubleshooting, and deployment of Notch AI solutions.
• Strategic Advisor: Leverage your technical and industry knowledge to identify new opportunities to deliver value, optimize workflows, and improve the customer experience.
• Data-Driven Insights: Analyze performance metrics to increase automation, resolve pain points, and help clients achieve their goals. Use data to guide decision-making and measure success.
• Product Advocacy: Act as the voice of the customer within Notch, advocating for product enhancements and feature development to boost long-term customer value.
• Proactive Solutions: Identify opportunities to streamline technical processes, improve scalability, and expand customer portfolios through organic growth.

About you:

• Experience: 3–5+ years in a technical Customer Success, Technical Account Management, or similar role, preferably in SaaS or B2B.
• Technical Proficiency: Strong understanding of SaaS platforms, APIs, and integrations. Ability to troubleshoot and communicate technical concepts effectively.
• Customer-Centric Mindset: Proven track record of retaining and growing client relationships by delivering value-driven technical solutions.
• Collaborative: Adept at building partnerships with customers and cross-functional teams. Enjoy working through complex challenges with a team-oriented approach.
• Organized and Adaptable: Ability to manage multiple projects and initiatives in a fast-paced, evolving environment.
  

Bonus points for:

• Experience with fast-growing tech startups, B2B SaaS, or e-commerce.
• Familiarity with customer support tools, helpdesk platforms, or automation technologies.
• Strong communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

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