Handle Complex Issues Autonomously resolves interactions from customer query to back-office tasks.
On-the-job training Immediately change or update your customer support behavior and knowledge.
Replicates Top Agents Mirrors your best customer service reps to maintain brand integrity.
Smart Alerts Stay ahead with real-time alerts that keep your team informed and proactive.
Agent Assistance Boost your team with an AI copilot that handles mundane tasks.
Data Driven Insights Granular, real-time analytics ensure you stay informed on customer needs.
Fetching Policy
Damaged item
Knowledge Retrieved
Getting user info
Taylor AI
Generating response
Generating response
Taylor AI
Reship item
Snooze and close
‘2 days’
optimizes at scale
Gets smarter over time.
Our AI agent platform transforms customer support by continuously learning from your knowledge center, support rules, and tickets to deliver intelligent, context-aware interactions at scale.
Built on an innovative AI Agent Architecture, it empowers your customers to get answers, solve problems, and take action through natural, conversational experiences. Deliver seamless, human-like interactions that enhance satisfaction and loyalty.
Notch goes beyond Q&A - our AI agents don't just answer questions, they take action to resolve your customers' problems, from front-line inquiries to complex back-office tasks. This boosts self-service resolution rates and reduces average handle time.
From personalized responses to end-to-end workflows, your AI agent seamlessly handles customer needs across all channels. Powered by top-notch LLMs, it automates answers and processes in seconds for intelligent, efficient support.
Get AI-powered insights to identify themes, detect anomalies, and analyze conversations, along with integrated quality assurance for accurate, effective interactions.
We don't build chatbots. We build fully autonomous agents.
+30%
Conversion Rate 24/7 chat support drives more sales
40x
Faster Response Time Immediate engagement improves customer satisfaction
-80%
Reduced Costs Your AI agents will handle the most complex CX issues
No Engineering Lift
Fully integrated into your tech stack
Our AI agents are fully embedded within your technology stack and help desk, performing key tasks while enabling seamless data exchange and enhancing performance across all platforms.
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