CHALLENGES
Support Operations: Worries Free
CS challenges solved with Notch:
CS challenges solved with Notch:
CS challenges solved with Notch:
Feels Human,
Performs Superhuman
Autonomous AI customer support agent that turns CS Ops from a grind into an edge.
We GUARANTEE: 30% cost reduction, at same or higher CSAT within 90 days
Trusted by Leading Global Brands
SaaS
eCommerce
Travel
eCommerce
eCommerce
Travel
eCommerce
Marketplace
On a growth trajectory? Black Friday or seasonality peak? Major product launch? You don’t need to hire extra staff or compromise service quality — Notch scales your support, instantly and effortlessly.
Notch ensures fast, dependable response and resolution times across all text, social and voice channels.
Escalation and transactional policies meticulously executed, governed by custom business rules — no slips.
Chronic agent churn inflates people Ops costs and creates operational drag.
Say goodbye to short-tenure agents, weakening service quality, brand consistency and revenue potential. Notch agents train once, learn continuously, and never quit.
Traditional staffing models waste capacity during low-demand hours. Notch ensures an always-on coverage with zero idle costs. You only pay per resolved ticket.
No more off-brand replies, manual mistakes, or missed context. Notch delivers granular, customized, accurate, policy-aligned support every time.
iMPACT
Suddenly Your Customers are Happy
CSAT actually moves UP with Notch. Why?
CSAT actually moves UP with Notch. Why?
CSAT actually moves UP with Notch. Why?
Unlimited Tickets Resolution
Human speed isn’t the benchmark anymore. Notch lets you accelerate confidently.
Peaks Agnostic
Handle seasonal peaks, product launches or backlashes like it’s just another Tuesday: smooth, steady, reliable.
Service: Redefined
Deploy unlimited policies, complex scenarios, and single-thread logic — true personalization at scale.
No Policy Deviations
We fuse LLMs, guardrails, and deterministic rules, keeping SOPs precise, costs low, and edge cases handled.
Your Unique Brand Voice
Trained to match your brand’s voice — down to the last “uh-oh” and “we got you.”
WHO IS IT FOR
Adapted to Your Phase
Start
Build it right from day one. Launch your support with an AI-native solution.
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Grow
Decouple revenue growth from Ops cost. Scale support without scaling complexity.
Defend
Get fit. Invest in business growth, not customer support headcount. Keep your competitive edge.
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REAL RESULTS
Notch in Numbers
"When we launched 'Try-before-you-buy', support tickets spiked. Notch helped us scale without the need to hire tens of new agents while improving our response time and CSAT."
"Growth accelerated so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support Ops.”
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OUR SOLUTIONS
AI Customer Support Platform, Built for
Operational Leaders Who Care About Outcomes
RESULTS
Delivering Business Outcomes, Fast!
Here is the business impact you can expect from us:
Here is the business impact you can expect from us:
Here is the business impact you can expect from us:
| No. Agents | Time | AI Coverage | No. Tickets Resolved |
| 100 agents | Before Notch | - | - |
| 90 agents | 30 Days | 5% | 20k |
| 75 agents | 90 Days | 35% | 45k |
| 50 agents | 180 Days | 60% | 65k |
| 30 agents | 365 Days | 90% | 80k |
* While numbers relate to a standard 100K monthly ticket load, we see similar numbers for our larger enterprise clients who handle up to 1M tickets per month.
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WHY NOTCH
How We Outperform Other AI CS Solutions
Built for Autonomous Support
Over 40 AI agents, tailored for every case
Powered by heuristics and rule-based logic
Designed for end-to-end ticket resolution
Fully Managed Service
Fastest time-to-value
Our team configure and optimize your policies
All the controls, no hassle and learning curve pains
Beyond Trivial Tickets
Designed for complex ticket solving
We solve tickets other solutions leave for humans
Always learning, always improving
SaaS
Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI
"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”
+20K
Backlog Tickets Cleared
87%
Resolution Rate
50%
CS Headcount Savings
eCommerce
Yves Rocher Doubled Support Capacity With Zero Hiring
“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."
73%
Tickets Resolved
0
Additional Agents Needed
92%
Faster Resolution Time
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eCommerce
How Theo Grace Transformed Mother's Day Into a Strategic Win
“Notch’s dedication really stood out, its team was by our side day and night treating our challenges as their own. Notch gives us the confidence to handle peak season without fear of overwhelm.”
67%
Resolution Rate
43%
Faster Resolution
0
Additional Headcount
eCommerce
Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent
“We managed a record-breaking weekend with Notch, and now we offer 24/7 chat support. Notch’s dedication ensures we respond within seconds, deepening our customer connection."
+42%
Conversion Rate
0
Added FTE Headcount
50%
Faster Resolution
